What is your return policy?
All returns must be
initiated within 14 calendar days after delivery of the item(s), unless
otherwise noted in the item description. After 14 calendar
days, we will offer an exchange or store credit only at our sole discretion.
Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be
refunded.
Returned items:
• must be in new, unaltered, and unused
condition, without showing any signs of wear or damage;
• must not be a special order or a custom
order;
• must
be accompanied by a printed copy of a sales receipt;
• must
be accompanied by a RMA (return merchandise authorization) number, which can be
obtained by emailing us at arcstore@animalrescuecorps.org. The RMA must be clearly written on the
outside of the package being returned.
If an item is received damaged or is
incorrectly shipped by us, please contact us immediately at info@animalrescuecorps.org. Returned items
that were damaged prior to delivery and shipped from us will qualify for store
credit or a cash refund. Returned items that are incorrectly shipped by us will
qualify for store credit or an exchange.
There is a 15% restocking fee for returned
items that are not being exchanged and are not damaged. Customer is responsible
for all shipping costs if seller is not at fault. Refunds
are contingent upon inspection of returned item(s) once we receive it.
How do I return my item(s)?
1. Contact us at info@animalrescuecorps.org within 14 days
of delivery* to initiate a return or exchange. You will receive a RMA (return merchandise authorization) number
and a return shipping address.
2. Include a printed copy of a sales
receipt with your return.
3. Clearly write your RMA (return merchandise authorization) number, which
can be obtained by emailing us at arcstore@animalrescuecorps.org, on the outside
of the package being returned. (Customer is responsible for all shipping
costs if seller is not at fault and refunds are contingent upon inspection of
item(s) once we receive it.)
* After 14 calendar days, we will offer an
exchange or store credit only at our sole discretion. Items returned to us
AFTER 14 days and WITHOUT contacting us will NOT be refunded.)